Relax…
We have taken every precaution to ensure that you receive your cheeses at the peak of their freshness.
The packing materials have been carefully chosen and designed to protect the cheese throughout the transportation process.
We use only the best packaging components that meet all food safety and environmental standards.
Air-tight and well insulated, our boxes are equipped with stabilizing material and a temperature control element that is operational for up to 72 hours. These factors help us to ensure the highest quality of our products.
In the same way, our partner FedEx ensure the transportation and tracking of our cheeses. With common goals of excellence and quality of service, we have chosen it for its solid work ethic and for its expertise in logistics. We trust our packages to them and, in turn, they deliver to the destination of your choice in record time : from a 1 to 3 working days (tuesday to friday), depending on the destination.
Plus, you will also be regularly informed by e-mail about the journey of your package, all the way from Toulouse to your door !
Always attentive to your satisfaction, we strive to offer you only the best.
Quality has always been our main concern. We divide it into two main categories :
• The selection of our farm producers
This is done with passion, know-how, authenticity and professionalism. Of course, our cheese producers have been certified by the health department, and most of them hold recognized quality distinctions (Authenticity of Origin, Organic products…).
We travel regularly throughout France and elsewhere to discover new handcrafted and farm-produced cheeses, all full of flavor.
• The ageing process at the heart of our company
We systematically follow the most rigorous health procedures : in accordance with the HACCP (Hazard Analysis and Critical Control Point) process for food safety, we ensure the complete traceability of our products. Each lot is assigned a number which allows us to precisely follow its destination and thus to ensure the the highest level of protection for the consumer.
Because we are very conscientious of hygiene, we call in a private laboratory to carry out monthly health inspections. Our collaboration with this this laboratory accredited by the European government government allows us to keep a close watch over our facilities and to stay abreast of changes in health standards.
We also regularly integrate quality experts into our team so that we can always improve our work methods and work environment.
So you understand, each cheese is selected for its quality and is then aged carefully in our cellars, so that it is served to you at its best.
Our system of payment is entirely secured. It is provided by the Credit Mutuel bank, which guarantees the encoding and the securisation of the data.
Always at your service, our team of professionals assists you every step of the way : from your cheese selection all the way to a successful tasting experience.
Quality, excellence and enjoyment are our goals. Good listening and advice are our specialties !
Don’t hesitate to contact our Customer Service with any questions or comments about your order. You can be assured that we will personally respond to you as quickly as possible !
The entire team of Fromagerie Xavier thanks you for your confidence.
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